DescriptionSenior Energy AuditorUtilities Programs and Services Location: Southern Maryland; Waldorf, White Plains, Hughesville, Prince Frederick and Leonardtown Are you ready to make a difference?To facilitate program enhancement and growth, we are seeking a lead Home Energy Advisor to manage field staff and conduct residential home energy assessments in accordance with utility program standards. Will be field based and include travel within Maryland. Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance
Investment of community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, 401k matching, Employee Stock Purchase Plan and access to professional development resources
And many, many more (Ask your recruiter for more details!)
What you will be doing:
Manage field auditing staff to maximize customer scheduling, workload, and pipeline.
Contribute to new customer acquisition tactics such as marketing, in-person events, and promotions.
Coordinate between program subcontractors and auditing staff to minimize customer inconvenience during scheduling.
Manage subcontractors to promote conversion efforts and relationship between ICF Energy Advisors and installation contractors.
Invoicing for Audits, HVAC Services, and Jobs.
Manage and track inventory of direct install measures for internal auditing staff
Contribute to the continued development of auditing staff by engaging in the enhancement of their audit performance and reporting productivity, building science knowledge, and customer-facing communication skills
Coordinate with or follow up on program Quality Assurance activities such as field inspections and customer surveys, as appropriate.
Conduct home energy assessments in residential homes, entering attics, basements and crawl spaces as needed.
Perform initial air leakage testing, and visual inspection of existing equipment, investigating the main drivers of energy consumption and comfort issues within the home, in a timely and efficient manner.
Install instant savings measures such as light emitting diodes (LEDs), showerheads and other energy savings devices.
Prepare summary reports identifying opportunities found during visit
Promote and encourage adoption of energy saving measures recommended in the home energy assessment.
Provide or refer customers to technical, administrative and financial assistance.
Provide information to customers on available incentives and additional resources, including scheduling assistance for comprehensive projects through program-selected installation contractors.
Address any customer escalations as related to energy assessments or scheduling.
Monitor program budgets adjusting staffing, scheduling, and operations as necessary.
What we need you to have (minimum qualifications):
High School Diploma / GED (or applicants can substitute one year of related experience for one year of education)
4+ years of experience promoting energy efficiency in the residential sector or operations/service crews OR
Bachelor's Degree AND
Basic mechanical skills and ability to install basic home items such as light bulbs, showerheads, and potentially thermostats with training
Able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements
Must have a reliable vehicle and be able to pass a Motor Vehicle Record (MVR) check
What we would like you to have:
BPI certified Building Analyst or Energy Auditor
Experience with energy modeling software
Understanding of building science applications or construction background
Experience with the home improvement market in Maryland (direct experience in production, operations, or sales))
Advanced knowledge of residential energy-efficient technologies
Customer service and/or sales conversion experience
Experience with logistics, operations, or field service deployment
Professional Skills:
Excellent verbal, interpersonal skills
MHIC or HVAC license a plus
Outstanding analytical, writing, and communication skills
Proficient knowledge in Microsoft Office suite
Ability to work with all levels of internal staff, as well as outside clients and vendors
Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions on one’s own and then share with a larger team
Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:$49,148.00 - $83,552.00Maryland Remote Office (MD99)