Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleInstructional Designer, ConsultantWhat does a great Instructional Designer do?The Instructional Designer supports the knowledge, skills and productivity of the organization’s associates by designing and developing training programs and content based on business needs. These materials may include classroom and online courseware, job aids, teaching aids, reference materials, presentations, facilitator guides, assessments, multimedia and other elements. The content is a mix of technical and non-technical subjects that primarily relate to the products, systems and interaction skills of contact center associates.Who we are:If you’re an online or mobile banking user or pay your bills online - if you interact with a financial institution at all - chances are you’re more familiar with Fiserv than you realize. Fiserv is helping its clients push the boundaries of what’s possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before.You can look forward to:
Utilize proven techniques to research, design and develop multimedia learning materials for new and existing programs in a variety of contexts and subjects, using several software applications and tools.
Using proper methodology, determine or verify accurate learning objectives in order to create relevant learning content and assessments.
Practice the ADDIE model of beginning-to-end training development, including identifying and dealing with road blocks.
Work directly with SMEs and stakeholders as needed for each project.
Incorporate proven adult learning principles (learning needs/styles, etc.) in all material and activity development.
Schedule and lead knowledge harvesting, design and review sessions.
Submit all materials to the department QA process and assist other designers by proof-reading their materials.
Assist with continuous improvement of the Training function by recommending process improvements, curriculum enhancements or new procedures.
Build mutually beneficial relationships with internal partners including Project Managers, Training Specialists, subject matter experts and others in the business.
Maintain a growing knowledge of the business, products and training programs. Take initiative to develop instructional design skills via books, articles, courses and practice. What you need to have:
Minimum 2-3 years creating job related training programs that include products, systems, and interaction skills in a service environment.
Up to date and practical knowledge of adult learning principles and instructional design concepts, including ADDIE and rapid methodologies like SAM.
At least some experience facilitating learning with varied methods and environments (OJT, virtual, classroom, etc.).
Demonstrated consulting skills in dealing with subject matter experts, internal customers and team mates in meaningful and positive ways. Experience with writing modular, lesson plan based materials highly desirable.
Demonstrated experience with learning new software, processes, regulations, and other content in order to develop training on them.
Bachelor’s degree in a related field or equivalent education/experience.
What would be great to have :
Proficient in MS Outlook, Excel, PowerPoint, and Word. Able to navigate SharePoint sites and content.
Experience with – and/or ability to learn and use – creative software such as the Adobe Suite, Camtasia, Snagit, Storyline, MS Visio, internet applications, and learning management systems.
Formal certification in Instructional Design, HPI, or related skills preferred.
Learn more about Fiserv:To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for eight years, we are committed to excellence and purposeful innovation.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Explore the possibilities of a career with Fiserv and Find Your Forward with us.This role is not eligible to be performed in Colorado, California or New York.This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.