Description Responsibilities:
Provide end-user technical support for desktops, laptops, peripherals, and software applications.
Install, configure, and maintain Active Directory accounts and group memberships.
Manage and troubleshoot Microsoft Office 365 applications (e.g., Outlook, Word, Excel, Teams).
Diagnose and resolve hardware and software issues, utilizing relevant troubleshooting methodologies.
Respond to user inquiries in a timely and professional manner via phone, email, and in-person.
Document resolutions and maintain accurate records of support interactions.
Assist with IT projects as assigned, including software deployments, hardware upgrades, and user migrations.
Stay up-to-date on current IT trends and best practices.
Requirements
Requirements:
Minimum of 1 year experience in IT support.
Proven ability to troubleshoot and resolve technical issues independently.
Strong understanding of Windows 10/11 operating systems and Active Directory concepts.
Proficient in Microsoft Office Suite and familiarity with Office 365 administration.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with Okta or other Single Sign-On (SSO) solutions (ideal).
Experience troubleshooting Zoom video conferencing issues (ideal).
Strong analytical and problem-solving skills.
Excellent time management and organizational skills.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .