Job Summary: This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. Typical duties include assisting in a variety of administrative matters; compiling information; and handling and adjusting complaints. The General Clerk III also direct lower-level clerks. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Sort, open and distribute incoming mail according to destination or type of such as mail orders, catalog requests, bills, payments, etc.
Distribute UPS, Federal Express, and other carrier packages between building locations.
Deliver and pick up interoffice and outgoing mail between building locations.
Process outgoing and international mail.
Runs postage machine and prepares outgoing mail for pick up.
Maintains files and records of documents processed.
Interfaces with customers, suppliers, or company employees outside the immediate work area on a regular basis to give or exchange information.
Additional Responsibilities
May work alone or under minimal supervision.
Assists customers in resolving shipping or delivery issues.
Responsible for performing job in safe manner, with concern for others and a desire to increase production.
Perform other responsibilities as assigned.
Process accountable mail utilizing accountable mail tracking system.
Process unidentifiable accountable mail.
Provide coverage at offsite locations as needed.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
High School Diploma, or General Educational Development (GED) required.
One to two years general clerical experience in an office environment Preferred.
Experience working in a mail center or warehouse environment required.
Experience in UPS and Federal Express shipping procedures Preferred.
Knowledge of U.S Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured and express mail. Experience in operating various mailroom machines Preferred.
Knowledge, Skills, and Abilities
Ability to perform routine tasks on special class mail as well as routine and repetitive tasks for long periods with minimum supervision.
Must be able to stand, reach, and walk for long periods of time.
Ability to make minor decisions regarding mail issues/questions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to add and subtract two-digit numbers, multiply, and divide with 10's and 100's.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.
Ability to perform routine tasks on special class mail as well as routine and repetitive tasks for long periods with minimum supervision.
Good reading and writing skills.
Safety & Health Responsibilities
ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:
Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
Adhere to all corporate and local safety plans, policies, practices and standards.
Be aware of and follow all safety rules of your work site.
Report any unsafe conditions or accidents to your supervisor.
Practice standard precautions (formerly universal precautions) always.
Participate in mandatory or available safety training.
Supervision Received
The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual. To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s 4 Easy Steps to ApplyStep 1:Apply online to an open position. If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below. Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact Step 3: Submit Comprehensive Release form to a local ServiceSource contactStep 4: Submit Documentation of Disability letter to a local ServiceSource contactProgram Outreach Specialists by LocationAurora/Colorado Springs, Colorado(719) [email protected] Fort Worth, Texas(571) [email protected] Newport News/Fort Eustis, Virginia(757) [email protected] Northern Virginia, Washington, DC, Maryland(703) [email protected] Northern Virginia/Quantico/Washington, DC – Food Services(571) [email protected] St. Louis, Missouri(314) [email protected] Boyers, Pennsylvania(571) 455-8541 [email protected] North Carolina/Kentucky(910) 826-4699 ext. [email protected] Florida(727) [email protected] DE, PA, MD and TX(302) [email protected] NOTICE TO APPLICANTSWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.Do you need a reasonable accommodation to apply to a career opportunity online? Please click here (https://www.servicesource.org/contact-us) to view a list of Regional Office locations. Please ask to speak with Human Resources.PAY TRANSPARENCY POLICY STATEMENT:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ServiceSource is a leading nonprofit disability resource organization with programs and operations in more than 10 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, Utah, and Virginia. Collectively, the organization serves more than 31 ,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual. To learn more, you may click on the following video link:https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48sWhat we do