Compass Government Solutions LLC is seeking Call Center Staff to provide services to Service Members (active duty, reserve components, and National Guard), Coast Guard, Veterans, and their families at The Psychological Health Center of Excellence (PHCoE). In preparation to bid on this contract, we are seeking qualified candidates willing to be included in our proposal as interested and skilled individuals
Job requirements:Answer incoming calls, emails, and chat messages in a timely and professional manner.Actively listen to Service Members' needs and concerns to understand the root cause of issues.Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures.Troubleshoot and resolve Service Members' complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.Maintain a positive and empathetic demeanor in all Service Members' interactions.Accurately document all Service Members' interactions and resolutions in the CRM system.Update Service Members' information as needed.Maintain a thorough understanding of products, services, and policies.Achieve individual and team performanceAdhere to all policies, procedures, and quality standards.Maintain confidentiality of Service Members' information.Participate in ongoing training and development programs.Collaborate effectively with team members and other departments to ensure seamless service.Provide feedback to supervisors on recurring Service Members' issues or process improvements.