OverviewExciting Future Job Opportunities at TISTA: IT Service Desk - (Lead) NOTE: We arenotcurrently hiring for this position but will be soon. In anticipation of us hiring for this role, feel free to apply and we will keep your resume in our database. At TISTA, we are dedicated to pushing the boundaries of technology to develop innovative solutions. Our team is comprised of passionate, talented professionals who are committed to making a meaningful impact. Why you’ll love working at TISTA:
Comprehensive Benefits: Paid Life Insurance, Short-term & Long-term Disability, 401K Match, health, dental, vision, an Employee Assistance Program, Military Leave, and more!
Flexible Work Arrangements: Remote Working Options
Professional Growth: Tuition Reimbursement Training/Certification opportunities
Inclusive Culture: Thrive in a vibrant, inclusive company culture that values collaboration, diversity, and work-life balance.
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Responsibilities
Regularly employ ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.
Display strong troubleshooting methodology and problem-solving skills
Provide desk-side and phone-based support to technical and non-technical staff
Provide white-glove technical support to the executive staff supporting the various applications including:
Microsoft Office Suite, Teams, Zoom, WebEx, and Custom Developed Applications
Develop solutions to complex technical issues and problems that impact multiple area or disciplines.
Providing technical assistance for questions and problems and break/fix issues
Diagnose system errors and other issues
Consult with other technical peers to assist with advanced issues
Create and monitor tickets in ServiceNow and other work tracking tools (Jira, etc.)
Write, edit, and revise technical documentation
Follow up with customers to ensure full resolution of issues and assure good customer-support
Train and mentor other staff members on troubleshooting and diagnosing problems
Qualifications
5+ years of experience working in a customer-facing technical support role, including Service Desk/Help Desk/Desktop support
Familiarity with both Windows PCs and MacOS X workstations
Communicate Effectively in person, via phone, and via email
Proven ability to troubleshoot and solve technical problems and create customer-focused solutions
Experience with a variety of COTS tools and the ability to learn new tools quickly
Experience with BigFix is a plus
Familiarity with cloud environments including Azure, AWS, and Google Cloud is a plu s
Education:
Bachelor’s degree in an IT-related field, but can substitute Associates degree with 10+ years relevant experience
Microsoft MCP, Apple ACSP, CompTIA A+/ Net+ certifications are desired
Location:
Remote/Hybrid
Pay Range:
The pay for this position ranges from $75,765 to $100,000.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Also, certain positions are eligible for additional forms of compensation, such as bonuses.
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/
TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.Here at TISTA Science and Technology, we value Veterans and encourage all to apply!#thinktista #tistacares #tistavaluesvetsEmployment Transparency:TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/posterscreenreaderoptimized.pdf) The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail [email protected] call (301) 968-3420 and let us know the nature of your request and your contact information.TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.Job ID2024-5377Job LocationsUS-MD-Hybrid Rockville