Client Service Specialist

Job Description

We are looking to hire a Client Service Specialist to join our team. The ideal candidate will be responsible for working directly with Pan Atlantic Associates customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.

Salary range: $58000 - $68000 per year.

• Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.

• Provide internal feedback on how Pan Atlantic Associates can better serve our clients in the product road map for continuous improvement.

• Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

• Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

• Show composure, resilience, and flexibility in Pan Atlantic Associates’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.

Qualifications

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

Additional Information

• This is not a remote position
• Employee Assistance Program
• Disability Insurance