Position InformationFunctional TitleField Service Technician - GaithersburgRecruitment Category TypeStandardFunctional CategoryUtility ServicesGradeUH.11FLSA StatusNon-ExemptRequisition Number24-0287Number of Vacancies2Job LevelNon-ManagementJob CodeN/AJob Description SummaryOrganization NameMeter ServicesReports toSection Manager, Utility Services MeterFull or Part TimeFull TimeIf Part Time how many hours per weekRegular or TemporaryRegularPosition End Date (if temporary)Work ScheduleMonday – Friday 7:00 am – 3:30 pm; including some Saturdays from 8:00 am – 4:00 pmPosition LocationGaithersburgPosition Summary InformationGeneral SummaryTheField Service Technician reads, installs, and replaces small residential and commercial water meters and their reading devices and responds to billing questions. The technician also disconnects and subsequently reconnects water/sewer services of delinquent customers.Essential Functions
Troubleshoots and repairs electronic metering systems
Inspects customer property, including plumbing fixtures for leaks or meter defects, and reports findings to customers and to appropriate Customer Relations staff
Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter installation
Disconnects and subsequently reconnects water/sewer services of delinquent customers
Installs simple and advanced automatic metering systems
Installs wiring for meter reading systems
Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices
Investigates meter readings out of tolerance
Locates and performs jobs on appointment schedule
Maintains accurate records of repairs and completes work tickets and reports
Performs emergency meter repairs
Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments
Records daily work activities and prepares periodic reports
Repairs and replaces malfunctioning, leaky, noisy water meters
Requisitions supplies and consistently maintains inventory of meters and spare parts on vehicles
Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems
Takes measurements and sketches location of meters and curb boxes
Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions
Drives a vehicle to conduct WSSC Water business
Other Functions
May read meters as required
May test equipment to troubleshoot small meters
Performs other related duties as assigned
Work Environment And Physical DemandsWork is performed in an outdoor environmentRequired Knowledge, Skills, And Abilities
Good knowledge of various small water meter components, meter operation principles, procedures for assembly and installation of outside and inside meters with and without remote systems, and plumbing code regulations
Good knowledge of geographical areas of Montgomery and Prince George’s Counties
Skill in the use of common hand and power tools and equipment
Ability to perform moderately to heavy physical exertion under adverse weather conditions, terrain and underground vaults
Ability to resolve mechanical meter problems
Ability to exercise good interpersonal communications skills
Good mechanical skills
Ability to complete first aid training
Ability to operate and understand electrical circuit testers
Ability to operate a computer terminal and understand its functions
Ability to follow verbal and written instructions and to write in a legible manner when preparing work tickets
Ability to work effectively with Commission employees and the public
Minimum Education, Experience Requirements
High school diploma or equivalent
1+ years of meter reading experience in a related industry
Additional Requirements
Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer date
Working hours include evenings and weekends
Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to work
PreferencesAdditional experience is helpfulSalary$23.29 - $34.25 per hourPosting Detail InformationEEO StatementAN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close Date05/24/2024Open Until FilledNoSpecial Instructions to ApplicantsAdditional InformationAll applicants selected will be subject to drug screening and a background check/verification.Supplemental QuestionsRequired fields are indicated with an asterisk ().
Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)?
Yes
No
Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Applicant DocumentsRequired Documents
Resume
Optional Documents
Cover Letter/Letter of Application