Employment Services Specialist

Counsels and assists the program’s customers regarding job search strategies, personal career advisement and training issues. Help with professional goal-setting and planningIdentify and work with barriers to employment. If needed, identify outside resources, programs and other services for customers.Advises, monitors and tracks participation for customers so that they maximize the functions and opportunities of the programManages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely mannerMaintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goalsProvides motivational support to customers during the job search processIdentifies training needs and ensures appropriate trainingFacilitates job readiness/search workshops if neededDemonstrates strong strategies for re-engaging customers after training and finding employment for those customersDemonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participantsSuccessfully documents customer success stories internally and externallyAnalyzes and constructs critiques of resumes/required documentation for the effective processing of customer eligibilityAdministratively maintains accurate and complete records. Maintains correspondence as required by the Program Director and according to standards set by the CustomerWorks under the direction of the Office Supervisor to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessaryProduces word-processing documents, including charts and tables. Proos and edits correspondence, memoranda, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director