We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Duties:
- Answer incoming customer calls and respond to customer emails promptly and professionally
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any order-related issues
- Upsell additional products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Maintain customer records by updating account information in the database
- Handle customer complaints or concerns with empathy and strive to find a satisfactory resolution
- Collaborate with other departments to ensure timely resolution of customer issues
- Follow up with customers to ensure their satisfaction with the resolution provided
Experience:
- Previous experience in a customer service role is preferred but not required - Strong data entry skills with attention to detail
- Fluent in Spanish and English, both written and verbal communication skills is a plus
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Excellent phone etiquette and
active listening skills
- Proven ability to analyze situations, identify problems, and propose solutions
- Sales experience or familiarity with upselling techniques is a plus - Multilingual abilities are highly desirable
-High school diploma or equivalent; additional education or certification in customer service is a plus.
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.
Please note that all positions at our company are paid positions.