Vacancy caducado!
Overview
The candidate will provide provide incident and problem resolution through a Government-provided ticketing system. The candidate will be the primary focal point for responding to all facets of the support from incident submission to closure, from workaround identification to resolution, from metrics reporting to development of content used to support knowledge management. Responsibilities- Proactively monitor the application Develop and submit required artifacts for A&A efforts to include documentation ensuring high availability of the application
- Conducting daily checks to ensure the completion of maintenance processes and the operational state
- Support to the service desk by timely addressing escalated issues based on their priority, degraded services and impact to the community
- Suport complex integration or functional issues for existing and future baselines
- Establish relationships with other functional areas to ensure issues that are handed off are closed
- Provide metrics, testing, and notifications daily to ensure CMRS is postured appropriately to support our mission scope
- Develop a Tier II/III Helpdesk Support Plan
- Active Secret clearance is required
- Bachelors Degree in Computer Science, Cybersecurity, Business, or other relevant area.
- Master's Degree (Preferred)
- Minimum of 5-10 Years of ITSM, Help Desk, Watch, or other relevant experience
- CMRS Experience (Preferred)
Vacancy caducado!