Service Porter / Service Advisor’s Assistant - VW OF FALLSTON

Vehicle & Customer Assistance:Greet customers promptly and professionally upon arrival.Move, park, and retrieve customer vehicles efficiently and safely.Maintain the cleanliness and organization of the service drive and customer waiting areas.Ensure loaner vehicles are clean, fueled, and ready for customer use.Assist with vehicle check-ins, including verifying VINs, mileage, and noting any damage.Driving vehicles through the car wash when their service is completed.Service Advisor Support:Fill in as the Service Express Advisor when needed, performing duties such as:Writing customer requests.Explaining recommended maintenance services.Processing repair orders and payments.Providing status updates to customers.Assist Main Shop Service Advisors by:Answering phone calls and scheduling service appointments.Confirming upcoming service appointments with customers.Gathering vehicle history and relevant information for service write-ups.General Duties:Keep the service drive and shop area clear and organized.Assist with vehicle deliveries and shuttle services as needed.Perform light facility maintenance tasks, such as taking out trash or restocking supplies.Support the dealership’s customer satisfaction goals by providing excellent service.Work Schedule & Compensation:Full-time position including Saturdays.Competitive hourly pay.Benefits include health insurance, paid time off, and employee discounts.