Lead Guest Services Team Member

Pay Rates Starting between: $15.00 - $22.65 / hourThe purpose of this job is to process merchandise and fuel transactions.Essential Functions include:Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactionsComplete end-of-shift reports and close out proceduresFollow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)Maintain an organized and clean work areaUse suggested selling methods to promote and sell productsEnsure quality service is delivered to every guestHandle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to managementComplete Western Union transactions, customer refunds, and other more complex transactionsDetermine break schedules and team member placement during shiftAssist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned