IT Supervisor

The IT Supervisor is responsible for leading the local Edgewood IT team and managing all IT and related business processes for Smiths Detection, Inc. (SDI). These responsibilities include technical support for all Smiths Detection Inc. computing devices, and associated. The IT Supervisor will identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard SLT’s. They will respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. They will also support all SDI Projects and Initiatives as required to ensure successful implementation across SDI. The IT Supervisor will collaborate with vendors and service providers as required. Additionally, they will follow commonly used concepts, practices, and procedures of the help desk industry.