Senior Engineer Chatbot-SW

The position will lead the implementation, maintenance, performance tuning, and capacity management for all organizational software systems as directed by management and senior staff. This position will provide Software solutions delivery support and mentoring for Software Engineers.Lead the design and implementation of software solutions that meet business requirements and technical specifications.High level of comfort and understanding of the Avaamo chatbot platform.Analyzes project needs/requirements and recommends solutions to enable enterprise integration.Develops and implements software solutions, standards, processes, and security.Collaborating with product managers, architects, QA and other stakeholders to gather and refine software requirements and developments.Maintaining and enhancing existing software applications through bug fixes and feature enhancements.Keeping up-to-date with emerging technologies and industry trends to continuously improve software development practices.Attends vendor training/conferences and presentations for continuing skills development.Trains and mentors team members and other Adtalem Global Education technical resources as necessary.Integrate chatbots with various platforms, backend systems, and enterprise tools.Continuously improve chatbot understanding and responses based on user feedback and optimize chatbot performance for speed, responsiveness, and accuracy.Keep up-to-date with emerging technologies and trends in conversational AI, machine learning, and software development practices.Address and rectify issues or bugs in chatbot functionality and ensure high availability.Performs other duties as assigned.Complies with all policies and standards.