Opportunity at a Glance
The Senior Academic Operations Specialist plays a pivotal role in leading, coordinating, and optimizing the operational functions that support academic success and institutional effectiveness. This role partners closely with Academic Affairs and Administration colleagues, Operational staff, and key internal stakeholders to ensure system operational efficiencies, compliance adherence, and streamlined processes, that will enable high-impact student and faculty support. The ideal candidate will bring strong project management skills, a deep understanding of academic operations, and a collaborative mindset to improve both staff and student experiences.
ResponsibilitiesCollaborate with Academic Affairs and Administration colleagues and other stakeholders to support operational needs and implement scalable solutions.Lead efforts to identify, eliminate, or improve administrative barriers that hinder operational efficiency.Manage the development and continuous improvement of workflows, ensuring consistency across systems and teams.Advocate for the technology needs of Academic Affairs and Administration, representing their voice in cross-functional and vendor discussions.Lead and coordinate efforts to troubleshoot issues and escalate system concerns.Serve as a liaison with IT, and other stakeholders for issue resolution, system testing, and minimizing workflow disruptions.Oversee multiple concurrent projects from initiation to execution, with a focus on successful implementation and adoption.Apply structured change management principles to ensure seamless transitions during new initiatives or system/process updates.Direct communication strategies to ensure stakeholders are informed, engaged, and supported through changes.Lead and participate in operational meetings to provide updates, share feedback, and maintain alignment across the academic function.Work with stakeholders across departments to scale operational solutions and promote consistency in best practices.Partner with data teams and leadership to develop reporting capabilities that inform decision-making and track effectiveness.Stay current on regulatory and compliance requirements that impact academic services; recommend changes and ensure adherence.Perform other duties as assigned to support the mission and goals of the department.Comply with institutional policies, procedures, and standards.