The Analyst, Business Systems and Analytics plays a critical role in bridging the gap between technology and business processes to ensure the effective administration of financial aid systems within a higher education environment and/or provides business system capability that ensures ISS provides exceptional services to ATGE. Leverages resources and analytical/system development expertise to provide ISS colleagues and stakeholders with data, information and insight presented in a way that enables informed decision making. The Analyst, Business Systems and Analytics builds, maintains, and optimize ISS business systems and/or analytical tools ensuring compliance with federal, state and institutional regulations.
ResponsibilitiesUtilizes advanced proficiency and expertise in financial aid system (e.g., College Board PowerFAIDS Sigma - ProSAM and Ellucian Banner or similar platforms) to effectively spearhead the technical analysis, design, construction, and implementation of systems crucial to the success of ISS, ATGE, and various affiliated institutions.Conduct thorough analysis of existing business processes and systems to identify areas for improvement.Supports ISS and multiple institutions, potentially leveraging independent systems and data sources.Facilitates and promotes collaboration with stakeholders to make financial aid system (e.g., College Board PowerFAIDS Sigma - ProSAM and Ellucian Banner or similar platforms), adaptable for efficient and effective stakeholder interactions, decision making and processing functionality.Oversee system configurations, upgrades of system enhancements to align with regulatory changes and institutional needs.Work closely with development teams to ensure successful delivery of enhancements within established timelines.Perform data analysis to identify trends, patterns, and insights that inform business decision-making.Ensure data integrity and accuracy through regular compliance audits and validation processes.Partner with cross-functional teams, including IT, operations, and end-users, to facilitate effective communication and ensure a holistic understanding of business requirements.Act as a liaison between business stakeholders and technical teams to translate business needs into actionable plans.Create and maintain comprehensive documentation, including business process flows, functional specifications, and user manuals.Provide training and support to end-users on system functionalities and enhancements.Creates and ensures that all Bus Systems and Intelligence project / process plans, reports, dashboards, and updates clearly and intuitively convey key information to stakeholders for the purpose of supporting quality business decisions.Manages multiple priorities and projects in a fast-paced environment. Monitors, assigns work, follows up and reports progress to ensure work is delivered timelyIdentifies and performs annual and ad hoc modifications into systems, reports and dashboards to maximize effectiveness.Supports compliance with Federal, State and Institutional regulations.Performs testing of solutions against  design and business requirements to ensure a quality result which delivers upon targets and expectations.Develops and documents User Acceptance Testing processes and adheres to 4 Process Change Controls required by Internal Audit.- Develop and maintain accurate documentation to capture and communicate business requirements, process design, and procedures which clearly communicate with key stakeholders (i.e. IT/Product Management, system vendors and all ATGE/institutions), and provides for training and business continuity.Understands and plans to ensure that system design changes (internal and external/IT driven) do not negatively impact processing, reporting, and analyticsCoordinates with IT and other business partners to ensure all data integrations are running smoothly and that any issues are immediately identified, resolved and plans in place to ensure ongoing accuracy/compliance.Leads project tasks associated with the implementation or modification of the financial aid system (e.g., College Board PowerFAIDS Sigma - ProSAM and Ellucian Banner or similar platforms).Is responsive and reports status of all projects and issue resolution to appropriate stakeholders and ISS Leadership.  Provides proactive updates until through completion/resolution.Leads in absence of the manager.