Opportunity at a Glance
The position is responsible primarily for external and internal graduation and degree audit operations for the Office of the Registrar. This position represents OTR with external and internal customers. It provides supervision to the Graduation Coordinators, Degree Audit Coordinators, and Academic Specialists. The position also includes responsibility for compliance with and education about FERPA and all other applicable laws and regulations. It is expected to provide management resulting in effective and timely communications, excellent (internal and external) customer service, improvement of office policies and procedures, and on-going staff development.
ResponsibilitiesFacilitate communication and collaboration between all student-facing units (academic advising, SST, admissions, enrollment, financial aid, bursar).Regularly review, develop and improve department policies and procedures.Participate in development, implementation and maintenance of policies, objectives, short-and long-range planning; develop and implement projects and programs to assist in accomplishment of established goals.Manage metrics to measure staff skills, productivity, and services.Deal with internal and external customers directly.Collaborate with third party vendors.Responsible for FERPA education and compliance throughout the organization.Collaborate with Student System Specialist with all new programs and changes to existing programs.Create and maintain validation calendar for internal and external use.Back up office staff.Oversee supervision of personnel, including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance.Other related responsibilities as assigned.Performs other duties as assigned.Complies with all policies and standards.