Job Details

ID #51752335
Estado Maryland
Ciudad Catonsville
Full-time
Salario USD TBD TBD
Fuente TEKsystems
Showed 2024-05-22
Fecha 2024-05-22
Fecha tope 2024-07-21
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Helpdesk Support Technician

Maryland, Catonsville, 21228 Catonsville USA
Aplica ya

Our client is looking for a Helpdesk Technician for a long term contract. The daily responsibilities include logging, tracking, and resolving an average of 25 to 30 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must be documented in a detailed manner in a ticketing tool (ServiceNow). An average call lasts approximately 6 minutes; the first call resolution rate goal is 80%. The most common calls are listed below:

Microsoft Outlook

Active Directory: resetting passwords, creating accounts, deleting users

VPN

Network Troubleshooting

Software Installation

MUST HAVE THIS EXPERIENCE:

Service now experience (Or any type of ticket tracking)

High volume experience

Help desk experience not just hardware experience

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Aplica ya Suscribir Reportar trabajo