Job Number 24102365Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementOrganization DescriptionIf you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International. The Director, Governance and Standards is within Product Operations and functions as a leader of governance and standards for our Adobe Experience Manager (AEM) platform and products. As Marriott scales the AEM platform across digital products and our teams in each continent, this role will ensure cohesion and consistency. This role is responsible for building and leading an Operational Center of Excellence for AEM by identifying, analyzing and improving upon global digital operational processes as well as implementing common and reusable components for web teams to leverage and gain speed to market. In addition, this position will ensure effective communications, training and adherence to standards and guidelines across all digital product squads. The role requires a technical understanding and experience with platforms and migrations, as well as a solid understanding of new AEM platform features and how they should be leveraged across the digital organization and with business stakeholders.CANDIDATE PROFILEEducation and ExperienceRequired:
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major or equivalent experience is required
7+ years of relevant digital experience, preferably in the hospitality or similar industry
5+ years of experience in eCommerce
5+ years of mature Agile experience
Experience in Jira and Confluence
Strong experience managing multi-million-dollar budgets
Experience managing multiple complex initiatives simultaneously
Excellent product owner or program management skills to lead teams in distributed environments involved in delivering complex business systems.
Relationship-building skills as well as strong leadership and team management skills, with deep understanding of business impact on delivery.
Strong planning skills including ability to develop presentations, roadmaps and spreadsheets.
Strong interpersonal and meeting facilitation skills required to lead and manage all team members, internal and external clients, vendors and meetings.
Strong leadership and mentoring skills that inspire team confidence while motivating team members in a creative and effective manner
Preferred:
Master’s degree
PMP certification, Product Owner, and/or scrum certification
CORE WORK ACTIVITIESManaging Work, Projects, and Policies
Manage roadmap and evolution of a Center of Excellence with a comprehensive reference site (e.g., components, standards, etc.) that provides the tools needed to efficiently build customer centric quality products at scale.
Provide vision and leadership for expansion of reference site to house all standards and connect to code/APIs.
Manage roadmap and development of web common components and style changes to enable faster development.
Serve as vendor liaison and management of development partners
Ensure each area’s foundational standards are up to date (Design, UX, Tagging, QA, ADA, Content, etc.)
Partner closely with the AEM platform leads and all digital squads
Serve as an AEM expert in capabilities and how the squads are using them - and ensuring that they are using them.
Maintain and ensure consistent steps/checklist are followed for processes across squads
Create training materials and provide training and assistance on best practices
Build strong relationships across disciplines and stakeholders
Provide insights from experience, best practices and lessons learned to drive the organization’s quality and productivity
Collaborate with the IT and global Digital product teams to engineer the best process solutions
Craft communications strategies and plans to support change efforts.
Prepare for and mitigate risks for process changes and identify readiness to adapt
Establish metrics and measure impact of business process changes for the organization
Track and monitor product status, quality, issues and milestone with escalation as required
Manage program communication with the Digital leadership team and external stakeholders
Ensure risks, dependencies and decisions are properly communicated and managed
Develop and manage outbound communications to other groups and partners throughout Marriott while leveraging new ideas and influencing innovative solutions and products
Oversee program budgets and timelines
Leading Team
Oversee a team representing cross discipline functions and monitor work to ensure its on-time completion while meeting expectations
Create a team environment that encourages accountability, high standards, and innovation
Develop best practices and standardization for the operations team
Contribute to the development of the operations discipline and community through training/mentoring, knowledge sharing and leveraging of best practices
Ensure goals are being translated to the team as they relate to tracking and productivity
Ensure appropriate focus on KPIs and product effectiveness measurement
Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing services
Understand staff’s capabilities and develop plans to address need areas and expand on the strengths
Provide the team with the resources needed to meet or exceed expectations
Lead by example in demonstrating self-confidence, high energy and enthusiasm
Managing and Conducting Human Resources Activities
Interview and hire employees
Develop SOWs within the framework of Marriott’s master consulting agreements and work with the contracting team to submit SOWs for approval
Ensure employees are treated fairly and equitably
Ensure regular, ongoing communication
Foster employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals
Solicit employee feedback
Utilize an “open door policy” and review employee satisfaction results to identify and address employee problems or concerns
Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Conduct annual performance appraisal with direct reports according to Standard Operating Procedures
Champion change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Identify talents of direct reports and their teams and assists with their growth and development
MANAGEMENT COMPETENCIESLeadership
Communication - Convey information and ideas to others in a convincing and engaging manner through a variety of methods
Leading Through Vision and Values - Keep the program’s vision and values at the forefront of employee decision making and action
Managing Change - Initiate and/or manage the change process and energize it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serve as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions; develop and evaluate alternatives and solutions; solve problems, and identify a course of action
Professional Demeanor - Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values
Strategy Development - Develop business plans by exploring and systematically evaluate opportunities with the greatest potential for producing positive results; ensure successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes
Managing Execution
Building a Successful Team - Use an effective interpersonal style to build a cohesive team; inspire and sustain team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensure successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes
Driving for Results - Set high standards of performance for self and/or others; assume responsibility for work objectives; initiate, focus, and monitor the efforts of self and/or others towards the accomplishment goals; proactively take action and attempt to achieve results beyond what is required
Building Relationships
Customer Relationships - Develop and sustain relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards
Global Mindset - Support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilize differences to drive innovation, engagement and enhance business results; and ensure employees are given the opportunity to contribute to their full potential
Strategic Partnerships - Develop collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explore partnership opportunities with other people in and outside the organization; influence and leverage corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintain effective external relations with government, business and industry in respective countries; perform effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed
Generating Talent and Organizational Capability
Developing Others - Support the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively
Organizational Capability - Evaluate and adapt the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit
Learning and Applying Professional Expertise
Continuous Learning - Actively identify new areas for learning; regularly create and take advantage of learning opportunities; use newly gained knowledge and skill on the job and learn through their application
Technical Acumen - Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Business Process and Analysis – Knowledgeable of multiple processes within sponsor department; able to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs; define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies
IT Business Management – monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools; able to redefine processes, make recommendations, and perfect process governance frameworks
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension - Ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension - Understand written sentences and paragraphs in work related documents
Writing - Communicate effectively in writing as appropriate for the needs of the audience
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.