Vacancy caducado!
Job Description
We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.
Salary range: $35000 - $45000 per year.
Customer Call Representative Responsibilities:
Taking part in training and other learning opportunities to expand knowledge of company and position.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Making sales or recommendations for products or services that may better suit client needs.
Adhering to all company policies and procedures.
Qualifications
Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
Strong phone and verbal communication skills along with active listening
Ability to work with customers to resolve inquiries.
Good computer and typing skills.
Self-motivated individual.
Additional Information
- This is not a remote job
- Employee Assistance Program
- Flexible Schedule
Vacancy caducado!