OverviewRecovery Care Coordinators (RCCs) will support programs and processes provided by Department of Defense, Department of the Navy, and Department of Veterans Affairs and other governmental and non-governmental support agencies.ResponsibilitiesRCCs will identify and access benefit information from a variety of sources, including, but not limited to Command specific information and benefits, Veterans Administration benefits, Various Wounded Warrior Program, assistance and Family Readiness Centers, finance, etc. RCCs will access and interpret information necessary to evaluate how to best support the RSM and family through the entire spectrum of care management, rehabilitation, and transition services. In the performance of the position, RCCs will exhibit exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements to evaluate and enhance the experience of the RSM and family. RCCs will use knowledge of military systems/ protocols, specifically as they relate to recovering service members and their families preferred to assist those members and families. Additional tasks/assignments may occur.Qualifications
Valid Driver’s License
United States citizen
Read, write, communicate in English
Interpersonal skills, negotiating skills and oral and written communication skills
Organizational and management/time management skills
Preferred Qualifications
Bachelor’s degree in a social science or a minimum of 5 years experience associated with helping others in military or similar work in civilian community service settings
Bi-lingual ability for communicating with family members who are not proficient in English.
Military experience in the specific DoD command
Physical RequirementsSedentary work -Occasionally exerting up to 10 pounds of force by lifting, carrying, pushing, pulling or otherwise moving objects. Work involves sitting most of the time; walking and standing are required only occasionally.Essential RequirementsDriving, Sitting, Standing, WalkingID2024-5635Job LocationUS-MD-BethesdaCompany : Name LinkedWalter Reed National Military Medical CenterWork DayMonday - Friday, Saturday, SundayWork day - OtherWeekend work may occur. Not to exceed 40 hour work week.Work Shift1 First shiftShift - OtherEvening work may occur.TypeFull-TimeCustomer Security Check (Current or Obtain/Maintain)Other, Tier 1 InvestigationSkills/Competency CheckDriver's License