Front Desk
Our respected and reputable practice, in the Arbutus area is looking for an additional Front Desk. We have a beautiful modern office, a wonderful patient population, an enthusiastic team, and a sincere dentist dedicated to quality care. We are pleased to have a 5-star Google rating from our community of patients. We are seeking an experienced Front Desk Team Member with a strong work ethic and great outlook to help take us to the next stage of development. If you’re knowledgeable, dedicated and ambitious, our dental group is an excellent place to grow your career.
Key Responsibilities
Greet and welcome patients and visitors to the practice
Maintain the schedule for accuracy
Answer and respond to telephone calls with professionalism
Manage Patient and Records Management
Check in patients and verify and update patient information to include insurance
Manage recall and inactive patient system
Confirm appointments according to protocol and patient preferences
Schedule patients for efficient use of doctor and staff time
Utilize patient unscheduled quick-fill list to try to fill in cancellation and no-show appointment times
Assume over-the-counter collections at the time of treatment
Make follow-up appointments as needed
Prepare financial treatment plans and present plan options to patient at end of their appointment
Submit treatment plans for predetermination of benefits
Prepare and submit dental claims with appropriate radiographs or narratives as directed by the Dentist
Mail or electronically submit claim forms from office
Sort, organize, and distribute USPS mail
Post checks received each day
Accounts Receivable Management
Prepare bank deposits
Prepare billing statements
Follow-up with aging insurance claims and delinquent accounts
Prepare collections correspondence for overdue accounts
Knowledge and Skills
Knowledge of dental terminology and dental office procedures
Knowledge of Dental Practice Management Software
Computer skills: Microsoft Office Programs
Strong Interpersonal and communication skills
Able to multi-task and meet deadlines
Professional manner and appearance at all times
Qualifications High school diploma
2 years dental office experience desired
Please respond directly to our Dental CPA
Allen M. Schiff, CPA, CFE
Schiff Dental CPAs'
410-321-7707 x1205
410-321-7006 Fax