Vacancy caducado!
Are you customer-focused, energetic and friendly? Chesapeake Truck in Rosedale, MD is searching for an experienced Service Advisor (heavy duty preferred). You will be the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in automotive/mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service at our dealership.Essential FunctionsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain excellent customer service as set by dealership service manager
Schedule appointments and generate estimates for customers
Advise customers on the appropriate maintenance required to their vehicle based on manufacturer?s specifications
Document repair and service orders in the correct fashion
Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
All other duties as assigned
Required Education and Experience
High School Diploma or GED required
Valid Driver?s License
Must have excellent customer service skills
Ability to multi-task, prioritize, and work efficiently
Benefits
Paid training
Medical, dental, vision, disability and life insurance offerings
401k with company contribution
Paid vacation and sick time
Company paid holidays
Tuition Reimbursement program
Employee referral bonus program
AAP/EEO StatementNorris Commercial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Norris Commercial complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Vacancy caducado!