The Program Manager works in collaboration with the Senior Portfolio Manager to support and administer programming within the assigned Portfolio. The Program Manager acts as the representative of the assigned program area and is a key partner to Country management and leadership team(s) and is accountable for the identification and determination of overall priorities for the assigned program area. Informs the build-out, development and implementation of solutions that address programmatic needs.This position owns, builds and fosters relationships with country office and US based management and leadership teams, donors and subrecipients to drive work activities in alignment with broader strategies and through the application of strong project management methodology, practices and tools.Responsibilities:Leads & Proposals
Provides specialized advice and support pertinent to generation of leads for New Program Development (NPD) opportunities in countries supported
If support country, serves as the Program Lead for new proposal development of high complexity (e.g., high value, multiple partnerships) within the assigned Portfolio area and others Countries as needed including providing budget inputs, conducting budget reviews and developing management plans
Mentors junior staff to the Program Lead role for new proposals
Supports Country Directors and other stakeholders within Country Office(s) or global projects on leads development i.e. meetings with donors, initiating relationships between Country Director(s) and NPD liaisons. Support NPD Country plans, drafting concept notes
Fosters country relationships and customer service with country teams to identify and support needs
Start-Up Activities
Develops and oversees start-up plan for new projects in Countries/global projects supported
Leads project management trainings and in-country start-up workshops for Country or Global Project teams
Partners with country/project senior management team(s) / Sr. Portfolio Manager to adapt, improve and implement programs / processes / policies / procedures to meet shifting priorities and needs in assigned program
Acts as a partner and provides specialized support to Country Office(s) in the development of high-quality workplans and project charters in alignment with program strategy and scope
Partner with members of the multi-disciplinary Project Team to establish working parameters and guidelines
Initiates start-up activities and after-action reviews
Analyzes the feasibility and potential impact of new initiatives, process improvements, solutions; provides recommended course of action
Implementation & Control Activities
Provides highly specialized guidance, support, reporting, and advisory services to members of management and leadership team(s), organizational leaders
Determines the requirements for work assigned program area and leads planning efforts in alignment with project management, industry best practices in assigned area for assigned program area
Supports the development / delivery of presentations / communications to management / leadership or broader audience
Acts as the main point of contact for resolution of escalated issues or sensitive, confidential matters with moderate risk and impact to the program and escalates high to severe risks to Sr. Portfolio Manager
Interprets and advises Project teams on the effective application of project management practices and methodologies, ensuring compliance with Jhpiego’s internal Project Management curricula requirements (PM@Jhpiego)
Mentor junior staff who they work closely with in project implementation
Relationship Management
Provides service oriented support to country/project teams based on their needs and requests; modifies and adapts processes/procedures to meet shifting needs and priorities
Provides feedback with team and partners on program quality and deliverables.
Partners with internal stakeholders to establish and/or enhance working parameters/guidelines/processes
Builds collaborative networks with external stakeholders (including partners and donors) that deepen the shared perspective on program approaches through understanding and consideration of operational factors, including broader strategies
Close-Out Activities
Ensures that close out process conducted successfully according to internal processes and donor guidelines
Conducts After Action Reviews for closed out projects
Ensures quality final report is delivered
Supervises
Project and Program Officers
Responsible for the management of team members providing leadership, guidance, coaching, mentorship and counselling where needed
Grows team expertise to align with organizational demand and direction while assessing team skills / capabilities and continually looking for ways to provide / enhance the value delivered
Leads a high-performing team and provides ongoing feedback and performance reviews
Tracks, monitors and effectively addresses performance of team members
Manages employees in compliance with all HR policies, procedures and guidelines of conduct
Shares knowledge, information, skills and subject matter expertise among the team and ensures the timely communication of issues while encouraging good working relationships with other functions / teams
Recruits for hires to ensure a highly diverse, qualified workforce with the necessary capabilities needed to achieve goals
Special Skills, Knowledge & Abilities:
Certified in project management
Proven experience in workplan development, reviewing quarterly and annual reports, providing budget inputs and conducting program close-out
Strong understanding of financial management principles and budgeting
Strong understanding of multiple technical areas Jhpiego works in
Strong organizational skills
Strong writing skills including for reports, workplans, and proposals
Team player
Excellent written and oral communication skills with diverse groups
Excellent problem solving skills
Office 365
Travel: Ability to travel 30%
Fluent in written and spoken English
Fluency in French and Spanish is required
Minimum Qualifications
Master's degree in a related field
Five years related experience
Preferred Qualifications10 years preferred work experienceClassified Title: Sr. Program OfficerJob Posting Title (Working Title): Program Manager, JhpiegoRole/Level/Range: ACRP/04/MFStarting Salary Range: $78,814 - $105,086 Commensurate with ExperienceEmployee group: Full TimeSchedule: Mon - Fri 8:30 AM - 5:00 PMExempt Status: ExemptLocation: JhpiegoDepartment name: 60000109-Global Program Operations GPOPersonnel area: Academic and Business CentersEqual Opportunity Employer:Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.