Mobile Device Help Desk Analyst

Responsibilities:Integres is looking for Mobile Device Helpdesk Engineer / Telecom Support Specialists Responsibilities of all personnel:Responsible for managing all  Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all  end users.Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures. Responsible for processing and distributing all end users’ wireless invoicing and personal usage summary.Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned.Coordinate with  Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades.Provide technical assistance for all wireless equipment.Other job-related duties as assigned.Responsibilities of Supervisor, in addition to above:Provide clear day-to-day direction to staff.Point Of Contact (POC) to handle day-to-day work related issues.Identify and provide training as needed.Provide regular or as-needed updates/reports to MTA - IT Department Manager.Ensure all Telecommunication Service Requests (TSRs) are handled in a timely manner.