As a Massage Therapist at The Spa at The Ivy, you are entrusted with delivering exceptional bodywork and a memorable guest experience that reflects the elegance and excellence of The Ivy Hotel. You will play a key role in ensuring our guests feel relaxed, cared for, and thoroughly informed about the benefits of massage and spa therapies.Key Responsibilities: Perform therapeutic massage, body treatments, and foot rituals to the highest standards of quality and care.
Educate guests on the benefits of massage therapy and appropriate aftercare recommendations.
Greet each guest with a warm smile, direct eye contact, and by name, creating a welcoming and personalized experience.
Demonstrate in-depth knowledge of The Ivy Hotel, The Spa at The Ivy, and Magdalena Restaurant to assist guests with accurate and engaging information.
Maintain professional, courteous communication with all departments, including Hotel Reservations, Concierge, Housekeeping, Security, Magdalena, and Kitchen staff.
Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front Desk.
Assist with lifting and storing spa equipment, supplies, and furnishings to support facility upkeep and preparation for special events.Facility & Sanitation Expectations: Maintain cleanliness and organization in treatment rooms and shared spa spaces.
Fully reset your treatment room between services, including:  Sweeping and mopping floors
  Disinfecting the treatment table, counters, walls, sinks, and equipment
  Washing product bowls and tools
  Removing trash and used linens to designated areas
  Restocking towels, linens, and spa productsWork Environment & Physical Requirements: Must be able to stand, walk, and perform physical tasks for extended periods.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly.
Required to kneel, crouch, climb stairs, push/pull carts, and complete repetitive motions such as rolling and squeezing towels.
Must be able to operate equipment including:  Mops, vacuums, scrub brushes, towel warmers, tea kettles
  Cleaning and disinfecting agents
  Food and linen carts
  Guest amenities (retail products, shampoos, soaps, etc.)Availability: Must have flexible availability, including evenings, weekends, and holidays, in alignment with spa hours of operation.