End User Support Specialist

Integres is seeking an end user support specialist. The End User Support Specialist (EUSS) is responsible for supporting one or more state agencies with all of their end-user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software that are specific to each agency’s needs.Job Overview:We are seeking an End User Support Specialist to provide technical support and troubleshooting assistance to users across the organization. This role involves resolving hardware and software issues, setting up and maintaining IT equipment, and ensuring a seamless user experience. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a solid technical background in IT support.Key Responsibilities:Provide tier 1 and tier 2 technical support for end users via phone, email, and in person.Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.Install, configure, and maintain operating systems, applications, and security updates.Assist with account management, password resets, and access control for enterprise systems.Document technical issues, solutions, and troubleshooting steps in the ticketing system.Collaborate with IT teams to escalate complex issues and support system improvements.Provide user training and guidance on best practices for IT security and software usage.Assist in deploying and maintaining workstations, printers, and other office technology.Participate in system upgrades, migrations, and IT projects as needed.