Resp & QualificationsCome join our team at CareFirst!We are recruiting for a Manager to help lead our Care Partnership Programs with external vendors and service providers.The leader in this role will be responsible for leading a team of Program Managers responsible for the contracting, performance and service delivery of care-related services that our outside partners provide for members in all of our segments. In addition to the people leadership responsibilities, the Manager will also be responsible for managing select high-profile partnerships as well.Candidates in this role should have experience in one or more of the following dimensions of the job, including contracting, partner/service management, care delivery, project/program management, financial performance management and partner/service operations and integration. Please review the additional details below for more information about the position.If you are interested in making a measurable impact on the lives our members, we'd love to have you consider Care First for your next opportunity!PURPOSE:Manages one or more small to medium-sized programs/task orders for successful performance consistent with agreements. Manages/develops the program budget, schedule and operating procedures, and manages program-level client interactions. Responsible for assisting in program expansion through leadership of proposals for existing work and some new tasks/projects, and start-up and staffing of new program work. Leads and mentors direct reports, who typically work directly on the task orders under a program-level vehicle. Mentors all the staff on business acumen, professional growth, business growth and corporate strategies. Acquires follow-on business associated with assigned programs/projects and supports new business development by leading and or assisting with re-compete proposals. Works closely with customer(s) and team to ensure open and regular communication, both written and oral. Identifies corporate capabilities to present to customer(s) to expand the business and leverages existing customer relationships to identify new opportunities.ESSENTIAL FUNCTIONS:
Oversees the initiating and planning of program/project activities and performs professional and/or technical work related to program/project management. Manages the execution effort by controlling scope, budget, schedule, quality, risk, customer satisfaction in accordance with the contract requirements.
Manages customer interactions and expectations.
Provides significant support for proposal/pricing development for related new business.
Attends to staffing needs, such as interviewing, rewards & recognition, mentoring, and conflict resolution. Provides leadership of task order proposals for new/follow-on work under a program.
Manages the evaluation of implications/risks on existing or proposed projects, programs, processes, and policies/laws and implements improvements.
Acts as technical lead on one or more tasks, conducting and overseeing quality assurance on major deliverables.
Reports on program status to clients and Company leadership. Work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables.
Acts as a mentor to all team members.
SUPERVISORY RESPONSIBILITY:This position manages people.QUALIFICATIONS:Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.Licenses/Certifications Preferred:
Certified Project Manager (IAPM)
Certified Project Management Professional (PMP)-PMI
Experience: 5 years' experience as a project manager or other team lead and budget management role. 1-year supervisory experience or demonstrated progressive leadership experience.Knowledge, Skills and Abilities (KSAs)
Ability to train and mentor others.
Proficient in Microsoft Office applications.
Proficient in project planning and life cycle development.
Manages the tailoring of Company project processes to ensure adherence to customer policy and processes.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $118,560 - $220,077Salary Range DisclaimerThe disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).DepartmentVendor Management and ProspectEqual Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Where To ApplyPlease visit our website to apply: www.carefirst.com/careersFederal Disc/Physical DemandNote: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.Sponsorship in USMust be eligible to work in the U.S. without Sponsorship#LI-NH2REQNUMBER: 20089