Assistive Technology Expert III

Position Overview  The AT Expert III will serve as the Program Manager for assistive technology (AT) training and support programs at the Social Security Administration (SSA). This role involves overseeing AT implementation, supervising staff, ensuring quality assurance, and managing workloads while supporting SSA personnel with disabilities. The On-Site Manager will also be responsible for program operations, staff development, and compliance with accessibility standards. Key Responsibilities  Serve as the Program Manager, overseeing AT implementation and training operations. Supervise and manage AT experts and support staff, ensuring efficient workload distribution and adherence to quality standards. Develop, review, and update assistive technology navigation materials and training resources. Provide technical guidance on the use of Dragon, JAWS, ZoomText, Kurzweil 3000, and other AT tools used at SSA. Ensure compliance with Section 508 standards and SSA’s accessibility policies. Conduct quality assurance checks to ensure AT training materials meet federal accessibility guidelines. Develop and implement standard operating procedures (SOPs) for AT training, troubleshooting, and documentation. Coordinate with SSA stakeholders, IT teams, and accessibility specialists to evaluate and enhance AT solutions. Provide technical writing support, documenting step-by-step instructions for using AT software and hardware. Stay up to date with new versions of assistive technology software and quickly adapt to changes. Assist with project management tasks, including tracking progress, reporting, and resource allocation. Note: The above responsibilities are not exhaustive and may include additional duties as required to meet business needs. Key Competencies  Leadership & Team Management – Strong ability to lead a team, distribute workloads, and oversee AT projects. Technical Expertise – In-depth knowledge of Dragon, JAWS, ZoomText, and Kurzweil 3000 with the ability to learn new versions quickly. Project Management – Experience managing workloads, assigning tasks, and ensuring quality assurance. Communication & Documentation – Ability to create clear, step-by-step technical instructions for AT users. Problem-Solving Skills – Ability to troubleshoot AT issues and implement accessibility solutions. Stakeholder Engagement – Collaborate with SSA leadership, IT staff, and AT users to enhance AT accessibility