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Resp & Qualifications
PURPOSE:The IT Operations Leadis a senior level, highly adaptable and versatile individual contributor that will interface with business areas as a trusted advisor and advocate of Information Technology capabilities. This individual will serve as liaison for various activities, as driven by the business, relative to supporting process efficiencies, creating operational scale, technology enhancements, and proactive support for strategic and product development initiatives. The IT Operations Lead is responsible for working with the business and key stakeholders to identify, analyze, and capture business value for each initiative while ensuring alignment with corporate strategy and IT roadmap.ESSENTIAL FUNCTIONS:- Ensure delivery of technology value to the business by nurturing highlevel longterm relationships, sensing business ideas and promoting the value of IT in delivering business solutions.
- Measure, track, and report on value realization, performance metrics, and customer satisfaction relative to technology projects delivered.
- Develop an understanding of the business from financial, administrative, and operational views both internally and externally, and ensure IT resources and technology are selected/implemented that support short and long term business goals.
- Partner with and provide direction to Business Process Analysts to deliver idea analysis artifacts and provide information to complete reporting and communication dashboards.
- Continual improvement of the IT Operations LeadTeam's playbook, standards, templates, and best practices for both the Business Relationship Manager and Business Process Analyst roles.
- Report on ideas and inflight Business Relationship Management initiatives to management.
- Understands business goals and priorities
- Maintains excellent knowledge of how the business functions
- Follows evolving market, industry and consumer trends
- Is able to build relationships at all levels in the organization up to and including executive leadership
- Technology generalist, demonstrating mastery in specialized areas
- Able to scan and understand technology trends and major vendors to support business capabilities
- Identifies business implications of new technologies
- Effective communication of complex ideas both verbal and written
- Exceptional facilitation and organizational skills
- Excellent relationship management skills
- Significant experience with MS Office (Excel, PowerPoint, Word)
- Strong analytic skills utilizing tools such as Power BI, Excel, etc.
Vacancy caducado!