All-Pro is looking for outstanding Call Center Representatives to work at one of our top clients and leaders for outsourcing solutions for higher education in Hunt Valley, MD
Pay Rate: $15.50 per hour
Days/Hours:
Training will last for 6-8 weeks on site in Hunt Valley. Once you have completed your in person training you will work remotely.
Job Duties/Responsibilities:
Answer calls and respond to emails.
Handle customer inquiries both over the phone and by email.
Research required information using available resources.
Manage and resolve customer complaints.
Provide customers with product and service information.
Enter new customer information into system.
Route calls to appropriate resource.
Follow up customer calls where necessary.
Document all call information according to standard operating procedures.
Qualifications:
Experience with Microsoft Office
Must be able to work in a fast-paced environment
Must be able to follow both written and verbal instructions
Must have basic math skills (word problems, percentages, multiplying fractions)
Must be able to write paragraphs to summarize conversations to your client (pre-assignment testing on this)