Req ID: RQ184967Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphPublic Trust/Other Required: NoneJob Family: Systems EngineeringSkills:Security Compliance,Service Monitoring,Technical IssuesCertifications:CompTIA - Security+ - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Enterprise Tools Management SpecialistWe are seeking a highly skilled and motivated Enterprise Tools Management Specialist to join our IT Operations team. This role is crucial for maintaining the health and efficiency of our enterprise services, with a focus on Splunk, SCCM, Micro Focus, and 1E. The successful candidate will be responsible for monitoring service availability, performance, and issue remediation, as well as overseeing enterprise patching and performance analytics to ensure security compliance.Deliver simple solutions to complex problems as a Enterprise Tools Management Specialist at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.At GDIT, people are our differentiator. As a Enterprise Tools Management Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Enterprise Tools Management Specialist joining our team.HOW A ENTERPRISE TOOLS MANAGEMENT SPECIALIST WILL MAKE AN IMPACT
Service Monitoring and Management:
● Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.● Identify, analyze, and resolve issues related to these enterprise tools in a timely manner.● Implement proactive measures to prevent service disruptions and optimize performance.
Enterprise Patching:
● Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.● Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.● Maintain accurate records of patching activities and verify the successful implementation of patches.
Performance Analytics:
● Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.● Generate regular reports on service performance, patching status, and security compliance.● Provide insights and recommendations for performance improvements and security enhancements.
Issue Remediation:
● Respond to and resolve incidents related to enterprise tools promptly.● Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences.● Collaborate with other IT teams to address complex problems and implement long-term solutions.
Security Compliance:
● Ensure all enterprise services meet security compliance requirements and industry best practices.● Stay current with relevant security standards and updates, integrating them into enterprise tool management processes.● Conduct periodic security assessments and audits to maintain compliance.
Documentation and Communication:
● Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.● Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.● Prepare and present reports to management on service performance and compliance status.WHAT YOU’LL NEED TO SUCCEED:● Education: Bachelor of Arts/Bachelor of Science● Required Experience: 5+ years of related experience● Required Technical Skills: Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus, and 1E.● Security Clearance Level: TS/SCI w/Poly● Required Skills and Abilities: Strong knowledge of enterprise service monitoring, patch management, and performance analytics. Familiarity with security compliance standards and best practices. Excellent problem-solving skills with the ability to analyze complex issues and develop effective solutions. Strong communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. Strong knowledge of cloud security principles and best practices.● Preferred Skills: Experience with scripting and automation tools is a plus. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. A proven track record focused on accomplishing the mission and using what is available to succeed.● Location: On Site● US Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from#GREENWAY#EnhancedTechPoly2025#ITPolyMDThe likely salary range for this position is $154,960 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.