Basically I need someone who has been a top office manager and who knows how to balance multiple tasks and get things done. I need the support of a person to get many of the things completed that we just can not seem to get done with our busy schedules.
Job Title: Office Administrator and Efficiency Specialist
Location: Bowie, Maryland
This is a full-time one month term with opportunity for long term, in-office position where you will play a pivotal role in organizing, streamlining, and enhancing our internal operations. If you are a self-starter with a passion for organization and a knack for improving processes, we want you on our team!
Key Responsibilities:
- Create and maintain a master "owners folder" in Microsoft 365 for all company documents.
- Shadow the owner on sales calls and the office manager to develop standard operating procedures for phone etiquette, lead tracking, and daily work efficiencies.
- Design and implement a CRM system, possibly utilizing Go High Level, to manage customer relationships and sales processes.
- Develop a process for bill payments and financial tracking.
- Contribute your expertise to our operations and suggest improvements wherever necessary.
- Serve as a backup for the office manager's phone duties.
- Set up two new workstations immediately upon hire.
- Manage document scanning and distribution.
- Communicate with clients using a text app and perform daily follow-up calls.
- Assist in increasing weekly and monthly revenue by at least 50% within a month.
- Automate marketing funnels to maintain customer engagement.
- Support the maintenance of our online presence, including verifying our Google My Business page.
- Conduct satisfaction calls with existing clients and offer additional services.
- Design professional sales sheets for equipment for sale.
- Manage and improve company documentation in Google Docs and Microsoft Word.
- Investigate the possibility of extending truck warranties with Ford Financing.
- Apply your expertise to streamline processes, automate client surveys, and request Google reviews.
- Document client reviews for crew sign-off to ensure satisfaction.
- Boost marketing efforts by encouraging 5-star Google reviews.
- Transition the company from QuickBooks Desktop to QuickBooks Online.
Requirements:
- Proficiency in Microsoft 365 and familiarity with CRM systems.
- Ability to create and optimize operational procedures and documentation.
- Strong organizational skills and attention to detail.
- Excellent communication skills for both internal coordination and client interaction.
- Ability to work independently and bring new ideas to the table.
- Basic knowledge of bookkeeping and financial management.
Work Hours
- Monday to Friday, 8 AM to 5 PM, with a 1-hour lunch break at your convenience.
- Compensation:
How to Apply:
If you believe that you are a perfect fit for this role, please send your resume along with a cover letter explaining why you're interested in the position and why you think you'd excel as our Office Administrator and Efficiency Specialist.
Equal Opportunity Employer:
Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.
Note:
This job description is intended to provide a general overview of the role and is not an exhaustive list of the responsibilities and skills required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.