System AdministratorJob Number: 346244Category: Systems AdministrationDescription: Job Title: System AdministratorPay Rate: Up to $32.80/hr Depending on ExperienceShift: MID SHIFT 11pm-7:30am ESTLocation: Annapolis, MDArea Code: 410ZIP Code: 21401Start Date: Right AwayKeywords: #NetworkOperationsJobs #SystemAdministrationAn exciting opportunity for System Administrator is accepting applications in Annapolis, MD. This role will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from customers and Business Units. This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.JOB RESPONSIBILITIES:
Monitors network management system and engages telecom providers to drive restoral efforts.
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
Solves systems and network problems/questions with limited scope and complexity.
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
Identifies resolutions of routine technical queries from customers and CAS Business Units.
Takes guidance from other team members or management to resolve less routine issues.
Works with Senior Team Members to resolve moderate to complex issues with critical customer services.
Uses discretion to interpret and apply established processes. (Errors could cause prolonged or wider spread failures.)
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
Participates in network solutions design and configurations.
Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
Strong Customer Service skills
EFFICIENT AT MULTITASKING, WHICH INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months.
These positions will be trained one by one from a span of 3 weeks to a month and a half as follows:
Transport - Continuous monitoring from the core to the edge, for all Network components, including all routers, switched, firewalls, circuits, etc.
DataLink - Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
Applications - Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.
REQUIRED QUALIFICATIONS:
Must be a US Citizen
Network+ Certification
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
Knowledge and understanding of ITIL/ITSM concepts and practices.
Experience troubleshooting Cisco devices.
Experience with HSRP/BGP routing protocols.
This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience
CCNA Certification (preferred)
Knowledge of Remedy, Netcool, Office 0365, ServiceNow (preferred)
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.comEOE/F/M/D/VLocation: Annapolis , MDMinimum Experience (yrs): Required Education: Not SpecifiedBenefits: Return to search results Email this job to a friend (emailjobs.asp?jonum=346244) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position.Logged in members may also add jobs to their job cart