Customer Service Technical Associate

Key ResponsibilitiesSolve routine customer technical and service enquiries by following established customer service procedures via phone, email, and chatWork to maintain overall departmental goals and service levelsCommunicate with team members where necessary for support on resolving problemsKey RequirementsBasic knowledge of technical customer service processesExcellent verbal and written communication skillsProficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and OutlookThe above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.