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SATCOM Helpdesk Technician Aberdeen Proving Ground, MD (http://maps.google.com/maps?q=6175+Guardian+Gateway+Aberdeen+Proving+Ground+MD+21005) Job TypeFull-timeDescriptionIf you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Helpdesk Technician.Clearance:Active DoD Secret ClearanceWork Schedule:Onsite, Shiftwork Monday through Friday.Role Overview:As a SATCOM helpdesk technician, you will provide technical support to customers with satellite communications problems. You will troubleshoot issues, install and configure equipment, and provide training to users. You will also work with other technicians to resolve complex problems.General Skillset
Experience with Microsoft Office
Verbal and written communication skills
Ability to work both collaboratively and individually
Critical Thinking Skills
Ability to give presentations and briefings as needed
Specific Skillset
Skilled in Satellite Communications (SATCOM) fundamentals, earth station equipment, and associated terrestrial systems.
Knowledge of implementing hybrid networks-terrestrial, satellite, and fiber.
Ability to manage IP over SATCOM networks using MDR/XDR, iDirect, Linkway, LinkStar, or equivalent MF-TDMA hubs.
Knowledge of RF theory, characteristics, advantages, and disadvantages associated with the myriad SATCOM bands (L, C, X, Ku, and Ka).
Familiarity with the operation and maintenance of tactical and strategic MILSATCOM terminals.
Familiarity with the operation and maintenance of MILSATCOM earth terminal equipment (up/down converters, modems, high power amplifiers).
Familiarity with the operation and maintenance of MILSATCOM baseband equipment (EBEM, Promina, MIDAS, Convergence routers, IA Tools.).
Familiarity with the operation of MILSATCOM encryption devices (KG-250, KG-250x, KIV-7HS, KIV-7M, KG-94, KG-175).
Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, systems, hardware, and software.
Knowledge and experience in providing and servicing IP-based satellite and terrestrial data and video networks for full-time and occasional use.
Knowledge of DoD Communications Security (COMSEC) procedures.
Familiarity with DoD trouble ticketing systems (GTMS/Remedy), troubleshooting methodologies, and service desk operations.
RequirementsEducation & Certifications
Highschool Diploma or GED equivalent
Experience Requirements
2 Years of experience with Satcom Equipment
Customer service experience is a plus
Smart-T experience is a plus
Build your career with us!Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.Career choicesLinchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.BenefitsLinchpin Solutions, Inc. offers paid vacation time, sick time, and holidays. We offer a 401K plan with matching, as well as health, dental, and vision insurance. We also provide Short-Term Disability, Long Term Disability, and Life insurance which is funded by Linchpin Solutions.Cyber Security MessageLinchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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