Guest Care Specialist

First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.  Able to understand and effectively communicate all products and services Monro offers to guests.    Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  Maintain an organized and neat guest waiting area.  Other duties as assigned.     Salary Range: $18.00 - $20.00 per hour - Based on experience. Responsibilities: Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.  First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.  Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering. This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities. Able to understand and effectively communicate all products and services Monro offers to guests.   Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.  Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Maintain an organized and neat guest waiting area. Other duties as assigned.