Bissell Brothers is hiring GSAs (Guest Service Assistants)
The Guest Service Assistant’s objective is to ensure visitors have the ultimate experience at Bissell Brothers' Portland HQ. Primary tasks are flexibly operating a host station, running food for bar/events space, and assisting in the bussing of tables. This position requires an engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit. This person takes direction from the Taproom Manager and Assistant Taproom Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Reinforcing the company culture of ethical conduct, safety and compliance.
Welcome, guide and educate guests, manage taproom flow, communicate available seating and wait times
Bus tables, restock items, maintain a clean taproom and workspace, ensure FOH is safe and meets or exceeds expectations at all times
Promptly transporting food orders from Kitchen to Bar/Lounge space
Always busying self with FOH tasks to assist team as needed
Anticipate guest and team needs
Relay customer feedback to Taproom management and relevant parties
Handle customer requests, feedback, and complaints
Uphold responsible alcohol service, sanitation and food safety principles
Maintain employee records and reports and HR regulatory filings
Constantly striving to enhance the guest experience
Checks in on tables, seek customer experience and input
Willingness to go extra mile for guests
MINIMUM QUALIFICATIONS
Knowledge, skills, & abilities:
Welcoming and helpful attitude
Excellent communication and interpersonal skills
Must have basic familiarity with the entirety of BBB brands and BBK offerings and ability to convey to public
Must be able to utilize independent problem solving and decision making skills in real time
Ability to multitask and prioritize competing needs in a fast paced environment
Must be of legal age to work with and serve alcohol
Alcohol Responsibility: acknowledging Bissell Brothers' responsible use policy and recognizing role in greater alcohol production facility and brewing industry
Desire to honor Bissell Brothers Brewing Values and work as a team player
Ability to work flexible hours and shifts; including evenings and weekends