POSITION PURPOSE
The primary responsibility of the Visitor Services Assistant is ensuring a high-quality visitor experience at the front desk and assisting with Children’s Museum & Theatre of Maine operations. This position reports to the Visitor Services Manager.
SCHEDULE
The typical weekly schedule is up to 12 hours from March to May, with additional hours to be determined for the summer months. This is not a remote or hybrid position; all hours are in-person at CMTM on Thompson’s Point.
Weekly:
Fridays 4 - 8 pm
Sunday and/or Saturday 8:30 am - 4:30 pm
POSITION SUMMARY
Operate Welcome Desk register typically from 9 am - 4 pm in a high-volume, noisy environment
Ensure all visitors feel welcome- fostering a sense of belonging & joy
Represent Children’s Museum & Theatre of Maine (CMTM) to all visitors in a lively, play-based environment
Respond to visitor questions and provide appropriate information about CMTM and the surrounding area
Perform cash and credit transactions for admissions, memberships, event ticketing, etc.
Open and close register & front desk
Ensure CMTM is safe and secure for children and families
Promote and take reservations for performances and workshops
Answer the main phone line and respond to the front desk email account
Maintain cleanliness of lobby and front desk areas, including management of Lost & Found
Maintain cleanliness of facilities as assigned
Promote and sell memberships to families and organizations
Staff after-hours events as needed
Perform other duties as identified by supervisor
Participate in annual self-evaluation & review
POSITION REQUIREMENTS
Incredible customer service skills
Enjoy working with children and families
Comfortable working in a high-noise environment that includes an indoor playground
Ability to switch between tasks fluidly
Proficiency with Microsoft Word, Excel, and point-of-sale systems is a plus
Two years of retail or in a retail adjacent environment with experience in sales and merchandising a plus
The availability to work on weekends and Friday evening rentals as assigned until 8 pm
PERSONAL ATTRIBUTES
Strong organizational skills and attention to detail
Exemplary communication skills
Ability to work as a team player
Discretion and sound judgment
Empathetic and non-judgemental
Proven reliability and professionalism
Solution-oriented, positive attitude
Passion for the mission of CMTM
PHYSICAL DEMANDS OF WORKPLACE / ROLE
The position requires computer and phone use. The workspace is a clean, well-lit, well-ventilated facility. While performing the duties of this position, the employee is regularly required to see, talk, or hear. The employee is frequently required to use hands or fingers to handle or feel objects. The employee is regularly required to stand, walk, sit, and reach with hands and arms. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/ or move up to 30 pounds. The noise level in the work environment is usually moderate but can be loud on occasion. The position is customer-facing and involves daily interactions with people of all ages, including stamping their hands.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and CMTM reserves the right to change this position description and/or assign tasks for the employee to perform as CMTM may deem appropriate.
COMPENSATION
$18.81 per hour
Benefits include:
paid meal breaks
annual free membership (for yourself or to give as a gift)
monthly free admission passes
snacks, tea & coffee are available daily onsite
staff events such as outings, parties, and lunches
CMTM offers base rates of pay based on position plus longevity pay increases over time. This system is designed for equity, and as such, we do not have the ability to negotiate the compensation listed above.
HOW TO APPLY
Each applicant is required to email a resume, CMTM employment application, and letter of interest.
CMTM Employment Application can be found at https://www.kitetails.org/jobs
Application Deadline: March 2, 2025, or until a candidate is found
CMTM encourages candidates to apply even if they do not meet every single requirement above. At CMTM, we enjoy helping individuals grow professionally. If this role excites you and your past experience has some alignment with these qualifications, we encourage you to submit an application.
ABOUT CMTM
At the Children’s Museum & Theatre of Maine, we set the stage for every child to imagine and learn through play.
We value Belonging.
Everyone belongs at the Children’s Museum & Theatre of Maine. We believe each person has value and worth; we celebrate what makes each of us unique and what binds us together as a strong community.
We value Play.
We embrace the power of play to build resilience, spark creativity, and ignite a child’s imagination. Play inspires our work, our physical spaces, our storytelling, and our learning experiences.
We value Community.
We center community in all we do. We strive to be an inclusive partner and resource in order to build strong, lasting relationships.
We value Curiosity.
We believe curiosity inspires children to explore, build empathy, and connect with others. Learning fueled by curiosity leads to a deeper understanding of self and the world around us.
We value Trust.
We provide safe, inclusive experiences and spaces to ensure that the community’s trust is earned and upheld in all that we do.
The Children’s Museum & Theatre of Maine is an equal opportunity employer.
We value diversity amongst our team and leadership, and we strongly encourage people of all traditionally marginalized identities to apply. CMTM provides equal employment opportunities. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state, or federal laws.
We are committed to making our facilities and programs accessible and safe for all members of our community, staff, and volunteers. We are actively working to increase the accessibility and usability of our website, building, and educational activities. Supervisors work collaboratively with employees to make accommodations and modifications to accommodate the employee’s needs, including physical changes, assistive technologies, accessible communications, and policy enhancements. In doing so, we adhere to the available standards and guidelines and, in many cases, go beyond the guidelines to uphold our philosophy that our staff should have a safe and welcoming work environment where they can learn and grow. For a full description of our facility’s accessibility, please visit: www.kitetails.org/accessibility