Vacancy caducado!
J&M Camper & Marine is hiring!
This is a full time & year-round position with job availability starting immediately
RV & Marine Service Writer & Parts Consultant
Full Time Position
Summary
The Service Writer/ Parts Consultant supports the Service Department and is responsible for preparing work orders, ordering parts, receiving parts, stocking parts bins, claiming warranties, and providing exceptional customer service to J&M Camper & Marine Customers.
Essential Duties And Responsibilities
Provide our customers with a positive service experience & assure customer satisfaction
Schedule, coordinate, and supervise service orders with technicians, from customer drop off to customer pick up
Keep detailed, accurate records on service work, warranties, internal billing, etc.
Ensure that work orders and parts invoices are cashiered in an accurate and timely manner
Track warranty work orders and warranty submissions and ensure they are billed and paid in a timely manner
Clearly communicate billing, inventory, warranty or customer service issues to the Shop Foreman
Generate parts orders, receive items and maintain an accurate inventory system
Responsible for walking through the services performed on customer’s boat or RV with each customer
Upsell all service work with the goal of adding additional services to customer’s work orders
Generate additional service work to drive sales and revenue to the service department
Maintain a safe and clean work environment
Promote the J&M Camper & Marine brand and other product offerings
Other tasks required by manager
Knowledge, Skills, Abilities
To perform the job successfully, an individual should demonstrate the following competencies:
Administration and Management: Knowledge of business, management and sales principles, customer service, and coordination of people and resources.
Accounting and Analysis: Able to understand inventory, costs and sales.
Communication: Able to interact professionally with colleagues, clients, and company personnel. Able to clearly and effectively communicate information both orally and in writing. Able to communicate both orally and in writing with customers of the dealership
Mechanical: Able to understand the basic mechanical and electrical systems on watercraft and RV’s and communicate issues to employees and customers.
Selling: ability to promote and sell the service centers products and services with a full understanding of what each product does and is, in order to communicate that with customers
Qualifications
The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Education/Experience: High school diploma required.
1 year sales/service in watersports or RV experience preferred
Computer Skills: Microsoft Office experience required and the ability to learn dealership management system.
Job Type: Full-time
Pay: Based on experience.
Additional Compensation:
Commission
Store Discounts
Schedule:
Monday to Friday
Saturday (Half Day)
Overtime
45-52 hours weekly
Email us to schedule an interview
Vacancy caducado!