Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service.This role is a remote position and open to candidates within Maine. To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.Act as the voice of the customer internally to drive continuous improvementProcess orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom ordersAssess individual customer requirements and direct activities to the appropriate departmentsAcknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shippingProcess credit card payments when appropriate, ensuring the privacy of customer account informationProvide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policiesFollow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelinesAdhere to the requirements of the company’s ISO quality management systemPerform other duties as assigned to meet business needs