Office Specialist ICaribou , Maine , United States | Department of Defense, Veterans & Emergency Management | Full-time Apply by: June 27, 2024 Apply with Linkedin Apply with IndeedApplyDepartment of Defense, Veterans & Emergency Management Job Class Code: 6546Grade: 16Salary: $37,876 - $52,478Location: Caribou, ME Opening Date: June 12, 2024 Closing Date: June 27, 2024 The Maine Bureau of Veterans’ Services (MBVS) is excited to hire a Veterans Services Assistant - This administrative position is at the MBVS Office in Caribou, Maine . You must be able to work independently in confidential situations. Work requires the ability to provide effective, compassionate, and respectful service to veterans and their family members to successfully advise on matters regarding veterans’ benefit programs and the governing state and federal laws, regulations, and procedures. You will work directly with the Veterans Services Officer (VSO). The primary purpose of an Office Specialist I: is to provide personalized service directly to veterans, their dependents, and surviving dependents. The Office Specialist I is responsible for : Representing MBVS at outreach events. Duties and responsibilities include :
Input and reconciliation of veteran data.
Conducting initial interviews to ascertain the nature of benefits sought by the client.
Providing updates throughout the United States Department of Veterans Affairs (VA) claims process for clients
Determining eligibility for state programs such as the Veteran Recognition, Park and Museum Pass, and Disabled Hunting and Fishing License programs
Assist VSOs with review, process, upload, and track VA claim documents.
Some in-state travel is required.
Receives and greets visitors in person and via phone; determines customer needs.
Posts to, amends, and/or updates case management system using established procedures and knowledge of modern office software.
Creates and uses varied correspondence formats and composes standard business correspondence.
Examines documents/information to determine facts, detects errors and irregularities, and acts as authorized.
Performs routine secretarial duties such as completing work schedules, arranging appointments, note-taking, and reviewing documents to respond to requests.
Applies to routine individual cases: an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
Develop standard work procedures within established guidelines.
Determines eligibility and issues certificates and coins for the State of Maine Veterans’ Recognition Program.
Determines eligibility and issues Maine Lifetime Veteran Park and Museum Pass.
Provides copies of military discharge papers to veterans and eligible dependents utilizing the state database, Department of Defense database, or requests from the National Archives.
Ability to maintain a working relationship with veterans’ organizations, staff, and volunteers, providing information regarding Bureau programs and services.
Represent the Maine Bureau of Veterans Services at local meetings as needed, providing written event summaries.
Assist with coordination and participation in homeless veteran events.
Ability to discuss with veterans and obtain information pertinent to veteran benefits.
Ability to write clear and comprehensive reports.
Ability to understand and promote management goals as they affect day-to-day operations.
You must complete, and pass a federal background check as a condition of this position
Contact information:
Questions about this position should be directed to: [email protected]
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure the title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
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