Northern Light Eastern Maine Medical CenterDepartment: Interventional ServicesPosition is located: Northern Light Eastern Maine Medical CenterWork Type: Full TimeHours Per Week: 36.00Work Schedule: 5:00 AM to 5:30 PMThis position is eligible for a $1,000 (minus tax) sign on bonusSummary:The Patient Service Representative I is a support position and is responsible for a variety of activities related to exemplary customer service. The primary assignment for this position is patient check-in and unit secretary functions in the prep & recovery area. The Patient Service Representative I, supports patient needs, as well as assisting medical providers, clinical staff, and leadership. Activities may include but are not limited to answering phones and appropriately directing them, assisting with the scheduling process and ensuring that proper resources are aligned, maintaining patient lists that allow for facilitation of care, and assisting with all aspects of medical records including the archival and retrieval of patient images. The PSR I may work with a fair amount of independence.Responsibilities:Minimum of a high school diploma or equivalent required. 24 months of relative experience required.Medical terminology certificate or completion of medical terminology course within 12 months of hire. Excellent written and verbal communication skills; a proficiency in computer skills with a focus on the Microsoft Office Suite required. A minimum of one year of verifiable customer service experience preferred; a minimum of one year of secretarial experience, preferably in the medical field;knowledge of EMR (Electronic Medical Record) required. Must be self-directed to independently and successfully handle multiple priorities. Must present a pleasant, friendly, approachable and professional demeanor at all times. Must be able to speak and read English clearly using correct grammar and vocabulary. Sitting, standing, reaching, bending, walking and stretching, hearing /verbal/visual acuity, ability to keyboard for extended periods of time.Other Information:Minimum of a high school diploma or equivalent required. 24 months of relative experience required. Medical terminology certificate or completion of medical terminology course within 12 months of hire.Competencies and Skills
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
Working Conditions
Work with computers, typing, reading or writing.
Prolonged periods of sitting.
Position Patient Service Rep ILocation Req ID null