FUNCTION: Performs a variety of tasks associated with the processing, packaging, and distributing of payrolls for clients. Assists in ensuring that Bangor Payroll and its customers are in compliance with local, state and federal regulations.ACCOUNTABILITIES:Prints Client Payroll Checks and Reports:
Prints payrolls off the queue
Fills printer with report paper and check paper
Changes printing cartridges as needed
Selects payrolls on computer to be sent to printer
Trouble shoots printer for paper jams, etc.
Sorts:
Separates checks and reports
Matches checks to reports and puts with company folder
Separates according to established delivery method
Seals and Packages:
Follows delivery instructions
Accounts for correct number of checks for each client
Operates check sealing machine
Clears jams in check sealer
Distributes:
Prepares labels for packaged payrolls
Records and places packaged payrolls in appropriate location for client specific delivery service
Accounts for correct number of packages in each delivery method
Customer Experience:
Handles customer questions and service issues politely and efficiently
Follows appropriate procedures to solve customer problems
Understands company products and services
Phones, faxes, or emails customers with debit amounts
Tracks online or calls to determine reasons for late delivery
Responsible for delivery of misplaced or misdirected payrolls
Compliance and Control:
Assists in ensuring that the Bank is in compliance with local, state and federal regulations
General:
Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
Maintains strict confidentiality
Performs additional duties as requested
Knowledge/Skills/Experience Requirements:
High school diploma or equivalent required
Excellent customer service skills required
Demonstrated relevant computer literacy
Microsoft Word, Excel and Outlook proficiency
Ability to work with little supervision
Good communications skills, verbal and written required
Attention to detail, emphasis on accuracy
Physical Demands/Conditions Requirements:
General office environment
Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required
Equipment Used:
General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.