Accurately review, process, and submit warranty claims to manufacturer in compliance with their guidelines and policies
Track the progress of warranty claims and follow up with manufacturer to resolve any outstanding issues or delays
Maintain detailed records of all warranty work, including parts, labor, and claim status, ensuring accurate documentation for audit purposes
Verify warranty coverage for customers and provide clear explanations of the terms and conditions of their warranties
Work closely with all departments to coordinate warranty repairs, ensuring a smooth and timely process for customers
Track and order warranty parts as needed, ensuring timely availability to avoid service delays
Stay current with manufacturer bulletins, warranty policies, and procedures to ensure claims are filed correctly
Assist the service, parts and new equipment sales departments with any warranty-related questions or issues
Communicate effectively with customers, technicians, and manufacturer to ensure a seamless warranty process
Process freight claims for damaged shipments
Process contractor claims for damaged/non-working products
Other duties as related to warranty/claims
Qualifications:
Strong Excel and other Microsoft office knowledge
Excellent organizational and time management skills, with the ability to manage multiple tasks in a fast-paced environment
Prior experience in an service or warranty administration role preferred
Strong knowledge of HVAC parts, repairs, and warranty procedures preferred
Attention to detail with a focus on accuracy in processing claims and maintaining records
Strong communication skills, both written and verbal, with a customer-focused attitude
Ability to collaborate with various departments to ensure efficient warranty claim processing
Benefits
Full time position/40 hours guaranteed each week
Paid bi-weekly/overtime as needed
Performance based incentive plan
1 to 3 weeks of vacation per year as tenure increases
Additional PTO - 4 hours each month after 90 days’ employment
½ Health insurance paid (employee or family)
Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company
401K after 1 year with matching up to 4% of salary
401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan