The Company
It is our goal to be at the forefront of the legal community, be a client-focused organization dedicated towards growth and recognition in the field for excellence in legal services. The goal is to create a forever binding client-attorney relationship that will generate future employment of the Firm by former clients and newly referred clients from satisfied customers.
Position Summary
The Receptionist is the first point of contact for all clients of the firm. The Receptionist also sets the tone for the client experience. Receptionist must provide excellent customer service from the front desk, for in-person visitors and by telephone, in English or Spanish, as required.
Essential Duties & Responsibilities
The essential functions include, but are not limited to the following:
Greet and welcome clients and visitors as they arrive in the office
Answer phone calls and visitors inquires providing only basic and accurate information
Handle petty cash and take payments
Make notes in files of calls received, cash received; and other transactions
Scanning, photocopying, and faxing
Take calls / messages and direct them to specific employees
Schedule and Update calendars
Receive mail deliveries and packages
Ensure reception area and lobby is neat and orderly
Translations between clients and employees who have a language barrier
Other duties as assigned, including maintaining Covid-19 safety protocols
What It Takes to Win
Exercise good analytical and problem-solving skills
Strong time management skills
Ability to remain calm, cheerful, dependable, and respectful with all clients and vendors
Ability to deescalate heightened emotion incidents
High level of discretion and ability to maintain strict confidentiality
Minimum Qualifications (Knowledge, Skills, & Abilities)
Minimum High School Diploma or GED
1 year experience in an office environment is preferred
Basic computer hardware and software, such as Microsoft Office: Excel / Outlook / Word, knowledge, preferably
Advanced knowledge in client confidentiality, client contact, legal administration, legal compliance, litigation, administrative writing, documentation, word processing, verbal communication, and client relations
Some knowledge of legal procedures
Must be able to work with constant interruptions
Ability to understand legal documents / forms
Excellent written and verbal communication skills
Physical Demands & Work Environment
This position is largely stationary, except when moving about the office to make copies and scans. The person in this position frequently communicates with clients and staff regarding case updates. Must be able to exchange accurate information in these situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.