Shift Lead:
Expected hours: 26 – 38 per week, Available to work different hours including weekends, nights, holidays
BENEFITS: Competitive Pay & Bonuses - Tip Pool Eligible - Career growth - Certain Paid Holidays - PTO - Employee Dining Discount - Health Insurance Guidance - Health Wellness Credit - Discounted Parking
REQUIREMENTS: A minimum of 1 year experience in a similar role - Able to listen and follow instructions, work unsupervised, and adapt to changing situations - Excellent customer service skills with the ability to handle difficult situations professionally - Strong organizational skills to manage multiple tasks effectively - Ability to work in a fast-paced environment and handle high-pressure situations calmly - Good communication skills to effectively interact with customers and team members - Strong professional presence which includes arriving to work on time, ready to work and in clean, proper uniform - SERVESAFE Certification required within 60 days - RV Bar card required within 14 days - Ability to stand and walk for extended periods (6 hrs or more) - Able to lift, push, pull and carry a minimum weight up to 50 lbs.
RESPONSIBILITIES: This role will assist the general manager in maintaining a welcoming atmosphere for team members and customers - Oversee daily operations and ensure smooth workflow during assigned shifts - Lead a team of employees, including assigning tasks and providing guidance - Manage reservations and coordinate with servers - Provide accurate wait times and monitor waiting lists - Welcome and escort customers to assigned dining or bar areas - Ensure excellent customer service by addressing customer inquiries and resolving any issues that may arise - Maintain cleanliness and organization of the restaurant - Monitor inventory levels and notify general manager as needed to ensure adequate supplies - Orders are being entered via POS System with accuracy - Adhere to food safety regulations and ensure compliance with health and safety standards - Train new employees on company policies, procedures, and customer service standards - Attend all scheduled employee meetings and participate in a meaningful way - knowledge of the food and beverage menus and notify team members of menu changes
Additional Information: This list is intended to describe this job's essential job functions requirements. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract. We are an Equal Opportunity Employer and Drug-free Workplace
Great position for someone interested in moving forward in the service industry. Must be able to multi-task and keep up in a fast environment. Our restaurant is a fun energetic environment in a chic space. We're looking for punctual and self-motivated people! Please email us with your resume, work experience & references. Compensation is competitive, and your work environment is super cool- we look forward to hearing from you!