Customer Support Assistant

Job DescriptionWe are looking for a professional and motivated Customer Support Assistant to join our team in New Orleans. This role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. The ideal candidate will possess excellent communication skills, attention to detail, and a proactive attitude in providing quality support.ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone and emailAssist with order processing, tracking, and problem resolutionMaintain clear and organized customer recordsIdentify and escalate complex issues to appropriate departmentsEnsure all support interactions meet company standardsCollaborate with internal teams to improve service efficiencyFollow up with customers to ensure issues are fully resolved