Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will assist customers with inquiries, resolve issues efficiently, and ensure a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.ResponsibilitiesRespond to customer inquiries via phone, email, and live chatProvide accurate information and solutions in a timely mannerAssist customers with troubleshooting and issue resolutionMaintain detailed records of customer interactions and feedbackCollaborate with internal teams to improve customer support processesEnsure customer satisfaction by following up on inquiries and concernsStay updated on company products, policies, and procedures